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IT Outsoursing Services


Based in Dubai & Abu Dhabi

IT Outsourcing Services

In these times of turmoil and reduced revenues businesses are looking to reduce overheads and maximise their return on investment. Make the smart choice and get competitive advantage with professional support around the clock. Why are so many small and medium sized enterprises (SMEs) and professional services firms turning to dedicated IT outsource providers to manage their IT requirements? There is no single answer as each business will have their own drivers. These are some of the main drivers we have seen across Dubai and the UAE. Take a minute and watch this informative video about how to save money through minimising overheads, increasing productivity and reducing the frustration in your office.  For a free consultation please call +971(0)42775474 or contact us by clicking here, we are looking forward to hearing from you.
 

Reduced overheads

By engaging a professional IT service provider to manage your IT needs you never need to worry about monthly salaries, accrued end of service payments for full-time IT engineers or the fees involved in sourcing new hires. There are other hidden overheads such as the cost of hardware, office space and desks. Our engineers have their own hardware and phones so you save on your infrastructure costs.

Dedicated IT resource

We provide SMEs with qualified and experienced IT engineers who become your trusted virtual IT team. They will always be punctual, polite, professional, personable and proactive. Our clients have commented that they feel that our engineers have become part of their organisation as they build trust and establish professional relationships with employees. We know the value of customer service and client relationship management and instil these values in our team. We manage the development and training of each of our employees and pride ourselves on inspiring individuals to reach for the stars. 

A serviced IT Helpdesk and ticketing system

We offer all our clients a dedicated and managed IT Helpdesk and ticketing system to log, assign and monitor the progress of all logged IT issues. We offer our clients the option to receive reports to highlight key trends in IT issues to help them take proactive steps to reduce employee down-time by providing IT solutions.

Fixed monthly costs

We provide businesses with tailored IT solutions by way of IT maintenance services contracts. These contracts give clients peace of mind as they know the level of support they can expect on a monthly basis. Our pricing policy provides clients with agreed services for a fixed fee on a monthly or annual basis.

Professionals who know your systems

By appointing us as your professional IT service provider you no longer need to be concerned with remembering crucial information, systems and processes as we create a sitemap. All of our engineers are briefed on the nuances of your organisation’s systems and IT set up so you can concentrate on your core business objectives. We keep your hardware and systems running so your employees can focus on their work.

Planned change initiatives

More than 70% of change initiatives fail and a successful implement of change in your organisation will differentiate you from your competitors. It is important for your senior management to liaise with their IT service provider to obtain guidance on planning, design and project management for your proposed change initiatives. If your business is considering upgrading, changing platforms or rolling out a new IT system call the subject matter experts for IT consulting advisory services.

For more information on how to take advantage of our IT outsourcing maintenance support services call +971(0)42775474 or click here to log a call with our support desk and an engineer will get in touch with you.